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These terms and conditions (the „Terms”) set out the conditions for the provision of
short-term apartment rental services offered by:
,
with its registered office at Al. Jerozolimskie 125/127, 02-017 Warszawa, Tax ID (NIP): 1230850240,
entered in the Central Register and Information on Economic Activity (CEIDG);
hereinafter referred to as the „Landlord” or „WLR Apartments”.
The terms used in these Terms shall mean:
Apartment — a residential unit offered by the Landlord for short-term
rental, described on the Website;
Guest — a natural person who is at least 18 years of age, with full
legal capacity, making a Booking on their own behalf
or on behalf of third parties;
BTC payment — payment in the Bitcoin cryptocurrency to the wallet
address indicated by the Landlord.
The Terms form an integral part of the rental contract concluded between
the Landlord and the Guest.
Placing a Booking is tantamount to having read the Terms and
accepting all of their provisions.
§2. Subject of the rental
The subject of the rental is the Apartment indicated in the booking confirmation,
together with the furnishings and utilities (water, electricity, heating, internet) specified
in the description on the Website.
The Apartment is rented solely for the purpose of accommodation for the duration of the stay.
Using the Apartment for any other purpose (e.g. business activity, events,
photo shoots) requires the prior written consent of the Landlord.
Only the number of persons indicated in the Booking may stay in the Apartment.
Each additional person (including children over 3 years of age) must be reported
to the Landlord and may be subject to an additional charge.
The Landlord reserves the right to change the Apartment to another of a standard
no lower than the one booked, should circumstances beyond the Landlord's control
arise (e.g. a fault, force majeure). The Guest will be informed of this
without delay. In such a situation the Guest has the right to cancel the booking and the full amount will be refunded.
Bitcoin (BTC) — transfer to the wallet address indicated by the Landlord;
the PLN-to-BTC conversion rate is set at the time the Booking is placed
and is valid for 15 minutes.
The Booking is confirmed once the payment has been credited:
immediately — for Przelewy24 payments;
after the first confirmation on the Bitcoin network — for BTC payments
(usually 10–30 minutes).
At the Guest's request, we issue:
a VAT invoice — after the full company details are provided (NIP, name, address);
the invoice is transferred to the National e-Invoicing System (KSeF) in accordance
with the applicable regulations;
a named receipt — after the first name, last name and address are provided.
Discount codes (if made available) may be applied when placing a
Booking, in the „discount code” field. Discount codes:
cannot be combined with other promotions unless their terms state otherwise;
have a specified validity period;
cannot be exchanged for cash.
§5. Cancellations and changes to a booking
Standard cancellation policy:
cancellation up to 2 days before the check-in date — 100% refund;
cancellation of a last-minute Booking (up to 24h before check-in) — no refund.
failure to take up the Booking (no-show) — no refund.
In the case of non-refundable promotions (non-refundable offer), the amount paid
is non-refundable regardless of the cancellation date. Non-refundable
promotions are clearly marked at the stage of placing the Booking.
Refunds are made via the same channel used for the payment,
within 14 days of confirmation of the cancellation. In the case of Bitcoin
payments, the refund is made in BTC at the rate applicable on the day of the refund,
less the network fee.
Changing the dates of a Booking is possible with the Landlord's consent, subject to
the Apartment's availability. Any difference in price (e.g. a different season) is
added to the Booking amount.
All cancellations and changes to a Booking require written form (e-mail).
Tip: the exact cancellation policy may differ for individual
Apartments, seasonal offers or promotions. The current terms are always shown
before the Booking is confirmed.
§6. Check-in and check-out
Check-in takes place between 3:00 p.m. and 10:00 p.m. on the day the
stay begins. Earlier or later check-in must be arranged
with the Landlord and may be subject to an additional charge.
Check-out takes place by 11:00 a.m. on the day the
stay ends. Later check-out (late check-out) is possible by prior
arrangement and is subject to a charge:
until 1:00 p.m. — 200 PLN;
after 1:00 p.m. — a charge equal to one additional rental day.
The Landlord enables self check-in using
a code for the key box or an electronic lock. The Guest receives the code
and instructions by e-mail no later than on the check-in day.
At check-in, the Guest is required to present a valid identity document
(national ID card, passport). The Landlord does not make a copy of the document, but merely
confirms that the details match the Booking. If the Guest did not provide identity document details when making the booking, the document is checked at check-in and a note is made by hand on paper (never electronically); within 24 hours of check-out the note is destroyed. The note contains the first and last name, document number, country of issue and expiry date.
The Landlord has the right to refuse to hand over the Apartment to a person who:
is clearly under the influence of alcohol or intoxicants, or
behaves aggressively;
does not hold a valid identity document;
is under 18 years of age and is not under the care of an
adult who is a Guest.
At check-out, the Apartment should be left in a condition no worse
than at check-in, allowing for normal wear and tear.
§7. House rules
A quiet period applies in the Apartment between 10:00 p.m. and 6:00 a.m.
Breaching the quiet period may result in intervention by the Landlord, security
services, a contractual penalty being charged and — in the event of repetition —
immediate termination of the contract without a refund of the remaining costs.
A total smoking ban applies throughout the Apartment
(including e-cigarettes, tobacco-heating devices, pipes, etc.), with the exception
of any balcony/terrace, provided the Apartment description expressly permits it.
Breaching the ban entails a contractual penalty of
800 PLN, related to the need for express ozone treatment of the
apartment to remove the smell, plus coverage of the full cost of additional cleaning.
It is prohibited to organise in the Apartment:
parties or social gatherings involving persons not covered by the Booking;
activities disturbing the peace of other residents of the building.
Staying with a pet is prohibited. All of our apartments are clearly marked to indicate that dogs may not be brought in,
which is especially important for people with allergies, as well as people with weakened immunity and small children. If an animal is brought in,
a one-off charge of 1000 zł is added.
The high cost is associated with an additional charge for the cleaning company, the need to wash all upholstered furniture,
the disinfection of all surfaces up to a height of 1.5 metres and ozone treatment of the apartment.
In addition, the Guest is liable for any damage caused by the animal.
The Guest is required to use the Apartment and its furnishings
in accordance with their intended purpose and to comply with the internal rules
of the building/housing community.
Subletting or making the Apartment available to third parties
(with the exception of persons reported in the Booking) is prohibited.
Any faults and breakdowns must be reported without delay at the
telephone number indicated in the booking confirmation.
List of prohibitions (summary): smoking, loud parties after 10:00 p.m.,
exceeding the declared number of guests, subletting, pets without consent,
using equipment contrary to its intended purpose, commercial activity
in the Apartment.
Contractual penalties — summary:
smoking in the Apartment — 800 PLN (+ the cost of ozone treatment and additional cleaning);
party or disturbance of the peace — 800 PLN;
intervention by security services or a justified complaint from neighbours — 1500 PLN;
exceeding the declared number of persons — 200 PLN for each additional person per day;
staying with an unreported animal — 1000 PLN;
leaving the Apartment after the check-out time without consent — up to 100% of the price of the next rental day;
loss of keys or a remote control — 600 PLN (cost of replacing the lock);
loss or taking away of the proximity fob (door-entry transponder) — 100 PLN;
additional cleaning beyond the standard scope — 200 PLN for each reset (cleaning, change of towels, etc.);
use of the Apartment without a contract after check-out — three times the rental-day charge.
permanent soiling or damage to the textiles preventing their further use (e.g. blood stains, dirt that cannot be removed, tearing) — 100 PLN for each towel, 150 PLN for each fitted bottom sheet, 200 PLN for each bedding set;
Contractual penalties may be deducted from the security deposit (§8). Payment of a contractual penalty does not exclude the Landlord's right to claim damages exceeding its amount under general rules.
§8. Security deposit
The Landlord reserves the right to collect a security deposit
of 5.000 PLN (and for stays covering New Year's Eve — 10.000 PLN) — in particular for
stays longer than 7 nights, group stays or premium Apartments.
The security deposit is collected:
in the form of a credit card pre-authorisation at check-in, or
in the form of a transfer/hold via Przelewy24.
The security deposit is refunded in full within 7 days of
check-out, once the absence of damage and outstanding charges has been confirmed.
The Landlord has the right to retain part or all of the security deposit to cover
identified damage, missing items of furnishing, outstanding
additional charges and contractual penalties provided for in the Terms.
Where the damage exceeds the amount of the security deposit, the Guest is required to
cover the difference within 14 days of receiving a demand.
§9. Guest liability
The Guest bears full financial liability for any damage to the Apartment
and its furnishings, caused by the Guest's fault or by persons for whom the Guest is responsible
(including persons present at the Guest's invitation).
The Guest is required to inform the Landlord without delay
of any damage that occurs — regardless of its cause.
Damage is valued on the basis of the actual cost of repairing or
replacing the damaged items (an expert's valuation, a repair
invoice, etc.).
A Guest who provides details at the time of Booking that are inconsistent with the actual situation
(in particular understating the number of persons) is liable for damage
and will be charged the difference in the price of the stay.
The Landlord is not liable for Guests' personal belongings left
in the Apartment after the end of the stay. Found items are kept
for a period of 30 days — they may be collected in person or, at the Guest's expense, sent
to the indicated address.
§10. Landlord liability
The Landlord undertakes to provide the Guest with the Apartment:
in a condition consistent with the description on the Website;
by the date indicated in the booking confirmation;
clean, tidied, with a full set of furnishings.
In the event of a fault preventing use of the Apartment, the Landlord
will take remedial action without delay. If the fault is not remedied
within a reasonable time, the Landlord will propose:
a transfer to another Apartment of a standard no lower than the one
booked, or
a partial/full refund of the cost of the stay — proportionate to the period
during which the Apartment was unfit for use.
The Landlord is not liable for:
temporary interruptions in the supply of utilities (water, electricity, heating, internet)
caused by reasons beyond the Landlord's control (external faults, suppliers' works);
noise in the building/neighbourhood over which the Landlord has no influence;
items left in the Apartment, if their loss resulted from a lack
of due care on the Guest's part.
The Landlord's liability — to the extent permitted by law —
is limited to the value of the Booking. This limitation does not apply to
damage caused intentionally or to personal injury.
§11. Force majeure
Neither party is liable for the non-performance or improper
performance of obligations under the contract if they were caused
by force majeure, understood as an external, extraordinary event that is impossible
to avoid, in particular:
natural disasters (fire, flood, earthquake);
acts of war, acts of terror, riots;
epidemics and pandemics and related decisions of state authorities;
nationwide strikes;
widespread failures of the power, telecommunications or water-supply networks.
In the event of force majeure, the parties will jointly determine the
further course of the Booking — postponement of the dates, a partial or full
refund of the amount paid.
§12. Complaints and out-of-court dispute resolution
Any complaints regarding the stay or the services provided should be submitted:
in writing to the registered office of the Landlord;
during the stay — without delay, at the telephone number indicated
in the booking confirmation, to allow an immediate response.
A complaint should contain:
the Guest's details and the booking number;
a description of the problem and the dates on which it occurred;
the expected manner of resolution.
The Landlord considers complaints within 14 days of receiving them
and informs the Guest of the manner of resolution. A lack of response within this period
is tantamount to acceptance of the complaint.
A Guest who is a consumer has the option of using out-of-court methods
of handling complaints and pursuing claims, in particular:
proceedings for the out-of-court resolution of consumer disputes
(the Provincial Inspector of the Trade Inspection in Warsaw);
The controller of Guests' personal data is the Landlord.
Detailed information on the processing of personal data, including
legal bases, purposes, retention periods, categories of recipients and the rights
of data subjects, can be found in the
Privacy Policy.
§14. Gift vouchers
Where the Landlord offers gift vouchers, they may be used towards a
booking of accommodation on the terms described below.
A voucher:
is valid for 12 months from the date of purchase (unless otherwise stated on the voucher);
is used on a one-off basis — any unused part is non-refundable and cannot be exchanged for cash;
is redeemable only for accommodation services, subject to the availability of Apartments;
if the value of the Booking exceeds the value of the voucher, the Guest pays the difference using one of the available payment methods.
To redeem a voucher, its number must be provided when placing the Booking or when contacting
the Landlord before making payment.
A voucher is non-refundable and cannot be exchanged for cash. In the event of loss or destruction
of a voucher, the Landlord is not obliged to issue a duplicate.
§15. Final provisions
In matters not regulated by the Terms, the provisions of Polish law
apply, in particular:
the Act of 23 April 1964 — the Civil Code (Kodeks cywilny);
the Act of 30 May 2014 on Consumer Rights (ustawa o prawach konsumenta);
the GDPR Regulation and the Act of 10 May 2018 on the Protection of Personal Data (ustawa o ochronie danych osobowych).
Disputes arising from the contract will be settled by the court having jurisdiction over the
registered office of the Landlord. Where a party to the contract is a consumer — the court having jurisdiction
under the general rules.
If any provision of the Terms proves to be invalid or ineffective,
the remaining provisions remain in force. The invalid provisions are replaced
by the provisions of law closest to the purpose the invalid provisions
were intended to serve.
The Landlord reserves the right to amend the Terms. The Landlord will
give notice of changes on the Website 14 days in advance. Bookings
made before the changes take effect are governed by the Terms in the wording
in force on the day they were made.