Frequently Asked Questions (FAQ)

The easiest way is online — via the booking form on our website. You can also write to REZERWACJE@wlrapartments.pl or call . A booking becomes effective once it is paid and you receive a confirmation e-mail from us.

Depending on the offer: online payment via Przelewy24 (BLIK, card, instant transfer), a regular bank transfer to our account, Bitcoin (with a discount) and cash at check-in (with a deposit paid in advance). You will see the currently available methods at the final booking step.

Yes — we confirm a booking once the payment has been registered. For cash payment at check-in we collect a small deposit in advance (it secures the date), and you pay the rest in cash on site.

For some apartments or dates a refundable security deposit may apply to cover any potential damage. If it applies, we will let you know in the booking confirmation, and we return the deposit after your stay.

Yes. During booking you can choose a VAT invoice or a personal receipt and provide the details for the document. We issue an invoice to a company once you provide the VAT number.

We settle payments in Polish złoty (PLN). If you pay with a foreign card, your bank will convert the amount at its own rate. We show prices in EUR/USD for guidance only.

Yes — the price includes the final cleaning and standard use of utilities (water, electricity, heating, internet). The price covers the whole apartment for the entire stay, with no hidden fees.

Yes — if you have a code, enter it in the booking form in the "Discount code" field, and the discount will be applied automatically.

Yes — you rent an entire, self-contained flat for your exclusive use, with no reception and without sharing space with other guests. You have your own entrance (code/key) and full privacy.

The photos in the offer show the actual apartment. Minor differences may occur, but they can only concern decorations or additional equipment. If you would like to ask for details or arrange a viewing, write or call us — we will do our best to help.

It depends on the offer and the child's age. Usually small children sleeping with their parents incur no extra charge; for older children or when an extra bed is needed there may be a surcharge — please state the number and age of children when booking.

Check-in is possible from 3:00 PM, and check-out is until 11:00 AM. Times may differ for selected apartments — please check your booking confirmation.

Most often yes — you enter on your own using a code on the keypad at the door or a key from a lockbox. We send the exact entry instructions (address, code, Wi-Fi) before your arrival.

Subject to availability (if the apartment is already free and cleaned) — yes. Write to us preferably a day in advance, and we will confirm whether an early check-in is possible.

Yes. Thanks to self check-in you can arrive at any time, including at night. We only ask that you let us know your approximate arrival time in advance.

Subject to the apartment's availability — yes, sometimes for a small surcharge. Let us know in advance that you would like a later check-out, and we will check whether it is free.

Depending on the apartment — sometimes you can leave your luggage in the flat, and in other cases we will point you to the nearest luggage storage. Write to us, we will help.

We may ask for the details needed for the registration card in accordance with applicable regulations. We treat your data confidentially (see the Privacy Policy).

You will receive the entry instructions (lock code / location of the lockbox with the key) in a message before your arrival, usually on the check-in day.

No — it is simple. Before arrival you receive clear step-by-step instructions (address, door code, Wi-Fi). If you have any trouble getting in — including at night — call us and we will help remotely or on site.

For security reasons we provide the exact address and code only in the entry instructions before arrival. Booking portals usually show an approximate location.

It is a short form with the guest's details, which we may send you to complete online before arrival. It lets us prepare the check-in smoothly and in line with regulations; we treat your data confidentially (see the Privacy Policy). Template to download: registration card form.

Check-out is contactless — simply leave the apartment by the check-out time, leave the key in the agreed place (e.g. in the flat or a lockbox) and lock the door. We provide the details in the instructions.

The terms depend on the chosen rate and dates. Usually, up to a specified day before arrival, cancellation is free of charge, and afterwards it involves a fee. You will find the exact rules in your booking confirmation and in the Terms and Conditions.

Yes, if you cancel within the free cancellation period — we refund the full amount. After that deadline the refund depends on the rate's terms. We process refunds using the same method the payment was made with.

The charge for the booked but unused period is, as a rule, non-refundable. In special situations we may consider a partial refund — contact us and we will look for a solution.

Yes, provided the apartment is free on the following days. Write or call as early as possible — we will prepare the surcharge for the additional nights. During high occupancy we may offer another apartment.

Subject to availability — yes. Contact us in advance and we will try to move your booking to different dates.

Not arriving without a prior cancellation means the charge is forfeited. With cash payment the deposit paid is forfeited.

In extraordinary situations (e.g. random events) we try to offer a change of dates or a refund. The details are governed by the Terms and Conditions.

Depending on the apartment — some flats have air conditioning, and all of them have heating. You will find information about air conditioning in the description and the amenity icons for a given apartment.

Yes — all apartments have free Wi-Fi. We provide the network name and password in the instructions at check-in upon the guest's request. The login details for the network are printed and placed in a visible spot in the apartment.

Yes — the kitchenette or kitchen is fully equipped (fridge, hob, kettle, basic dishes and cutlery). The exact equipment varies between apartments — check the description.

Yes — clean bed linen and a set of towels are included in the price of the stay. The beds are made up ready for your arrival.

Depending on the apartment. You will find the full list of appliances (washing machine, hair dryer, iron, etc.) in the amenities section of the apartment description. The washing machine is meant for washing small amounts and rather in an emergency.

All apartments have a smart TV. So there is access to services such as YouTube or Netflix, but to make full use of them you need to enter your own login details for those services.

A kettle is standard in our apartments; a coffee maker is available in some of them — details in the description.

Depending on the building. We provide information about the lift and the floor in the apartment description.

As many as stated in the description and the booking. An additional person or an extra bed are possible only after prior arrangement and may involve a surcharge.

It depends on the property (lift, door width, threshold). Write to us before booking — we will advise which apartment will be the most convenient. We will check this for the specific dates on which you intend to book, because sometimes there are minor obstacles related to renovation or equipment maintenance.

To start, we provide basic supplies (e.g. toilet paper, shower gel, shampoo, cleaning products). The range may vary between apartments — check the description.

Subject to availability — yes, free of charge. Let us know about such a need when booking so we have time to prepare a travel cot and/or a high chair.

Yes — please observe quiet hours at night, usually between 10:00 PM and 6:00 AM, out of respect for the neighbours. The apartments are located in residential buildings.

Only the number of people stated in the booking may stay overnight in the apartment. Short visits are possible after arranging it with us.

No — a complete smoking ban applies in all apartments (including e-cigarettes). You may only smoke in designated areas outside.

No — animals are not allowed in the flats. This decision is dictated by the requirements of many of our guests who are allergic to animals.

No — organising parties, loud gatherings and events is forbidden. Breaching this rule may result in the stay being ended without a refund.

Yes. We can provide a cot or a high chair subject to availability — let us know about such a need when booking.

We do not require a thorough cleaning (it is included in the price). We only ask for basic tidiness: taking out the rubbish, washing the dishes and leaving the apartment in a reasonable state.

It depends on the apartment — we describe the location and the character of the surroundings in the offer. Many flats have windows facing the courtyard or soundproof glazing, so it is quiet inside. If peace and quiet matter to you, write — we will suggest the quietest apartment.

Depending on the apartment — there may be underground parking, an assigned space or a paid street parking zone. You will find the details in the description; if needed, we will help you find a spot nearby.

In the instructions before arrival we provide directions (public transport, taxi, ride-hailing apps). On request we can also help arrange a transfer.

Knowing the apartment's location, it is always best to check online what exactly is in the area. You will also find there information about the opening hours of individual places.

All our flats are in the very centre of the city.

Write or call us straight away — we react as quickly as possible and try to solve the problem during your stay.

Contact us by phone. Most often we will help remotely (e.g. a new lock code), and if necessary — we will come on site.

By phone, via WhatsApp or by e-mail — you will find the contact details in your booking confirmation and in the materials in the apartment. For urgent matters it is best to call.

It is best to submit a complaint by e-mail to reklamacje@wlrapartments.pl, providing the booking number and a description of the matter. We handle complaints in accordance with the Terms and Conditions.

Write or call as soon as possible — we will check the apartment and help recover the item (it can be sent by courier at your expense). We keep found items for a limited time.

We assist guests in Polish, English and Spanish; if needed we will also help in another language using a translator app. Feel free to write — we will reply as soon as possible.